Articles on: Troubleshooting & Errors

Error Message: KRAKEN Exchange Error(500): EGeneral:Temporary lockout

If you see this error message: KRAKEN Exchange Error(500): EGeneral:Temporary lockout

- Please Activate the Bot
- If Bot goes In-Active, this can prompt this error message: KRAKEN Exchange Error(500): EOrder:Insufficient funds
- Please follow these instructions:

INSUFFICIENT COIN ERROR MESSAGE

- look at the italic error sell message at the bottom of the trade and get the quantity of coin that the bot was trying to sell

- go to your bot settings gear and look at the available coin amount

- get the difference in the quantity it was trying to sell from the available amount

- go to Kraken and convert USD to said coin

- go back to bot settings and check the available coin balance is equal to or more than what it tried to sell

- activate the bot and click Save

- the bot will either sell within a minute if the Price is still in a position to Sell or Buy if the market went back down


If you need assistance, please attend the EazyBot Support Zoom Monday, Wednesday and Thursday @ 1100am EST at EazyBotZooms.com.


The Developers are aware of the error message and are working on a solution. Thank you for your patience.

Updated on: 23/12/2023